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Call Centers

Call centers are service operations that handle routine communications by telephone, email, fax, or other electronic means, between an organization and outside parties. The communications typically involve such things as product information, technical support, live messaging, ordering, and telemarketing.

Sites in Call Centers

Datapoint
Provides call center management services.

Ulysses Learning
Contact center simulation-based training program for customer service, sales and coaching.

ISI eLearning Solutions, LLC
Agent and supervisor call center training on the web or CD-ROM.

Call Centre Association
UK trade association representing the call and contact centres.

800 Adept
Offers call routing technology for dealer locator Allows customer calls made to centralized toll free number to be automatically and accurately distributed to a geographically appropriate dealer or call center.

Comsys Multi Media Services
Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call and contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.

Frank Solutions
Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.

Stonehouse Communications
Timeshared network based telesales dialing system.

White Pajama
Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.

Call Centre Managers Forum
Business Information and Resources for Call Center Managers.

Asian Call Centers
Offshore call centre providing outsourced Call Center services based out of the Philippines.